This page sums up when you get money back from Scriveno. The full rules are in our Terms of Service; where the two differ, the Terms apply. Nothing here limits your rights under mandatory consumer law.

14 days to change your mind

If you are a consumer in the EU or UK, you can withdraw from any purchase within 14 days of buying it, without giving a reason. Use Withdraw from a contract at the bottom of every page (no sign-in needed) or email support@scriveno.com. We confirm your withdrawal by email straight away and refund what is due within 14 days.

Before paying, you asked us to start right away. So if you withdraw, we may keep a proportionate amount for what you already used, such as pages converted or voice-over points spent.

Pro subscription

Cancel any time in your profile (Billing) or with Cancel contracts here. The next renewal is stopped and Pro stays on until the end of the month you paid for. After the 14-day withdrawal period, the unused part of a month is not refunded unless the law requires it.

Developer API credit

Unspent credit can be refunded: request it in your profile (Developer credit). Approved refunds go back through PayPal to the original payment method.

Voice-over points

Bought points can be refunded under the 14-day withdrawal right. After that, we look at each refund request on its own merits. Free monthly points have no cash value.

When something goes wrong

If a conversion or a voice-over fails, the pages or points it used are given back automatically. If a result is faulty, you have the remedies the law gives you: write to support@scriveno.com and we will fix it, lower the price or refund you.

How refunds are paid

Refunds go back to the payment method you used, free of charge. If a reseller sells Scriveno on our behalf (a "merchant of record"), that reseller makes the refund under these same rules.

Contact

Saroj Adhikari (Scriveno), Fiskerhusene 29, 2620 Albertslund, Denmark. support@scriveno.com